Yesterday I went to the post office to mail a package to my daughter overseas. She’s been in the military for years, so I’m familiar with the process. Hauling the big box on my hip, I greeted the post mistress and asked her for a customs form. “Oh, you have to do that online now,” she said. “Because of international regulations, we aren’t allowed to use paper forms anymore.” So I wrestled the box back out to the car and drove home, to spend an hour of stroke-inducing frustration figuring … [Read more...]